No PDF to download, fill out, scan and email. Check eligibility in 30 seconds, send a complete referral straight to our inbox, and get a response within two working days.
For genuinely urgent referrals — hospital discharge, eviction within 7 days, safeguarding concerns — flag in the form and we'll prioritise. Most accommodation providers don't publish these timings. We do.
A quick honesty check before you spend time on a full referral. Five questions, instant outcome.
All five must be Yes for the person to fit our offer. Answer as you'd expect today — we can discuss edge cases by email.
Based on what you've told us, this person is well within our criteria. The next step is the inline referral form below — it takes 2–3 minutes and sends a complete, pre-formatted email straight to our team.
Some of the answers fall in a grey area. Rather than fill in a full referral that might not land, email us with a quick summary and we'll come back within two working days to confirm whether to proceed.
Based on your answers, this person needs something we don't provide (e.g. nursing care, under-18 placement, out-of-area accommodation, or no funding stream). Email us with the situation and we'll signpost where we can.
Most providers only tell you what they take. We tell you both — because a clear "no" today saves everyone time, and we can usually point you somewhere useful instead.
Fill this in, hit send, and we open your email client with a complete, pre-formatted referral — you review it before it goes. No PDF. No printing. No scanning.
From the moment you hit send to the moment we hand over keys.
We acknowledge within 2 working days. You get a named contact.
Risk + needs review within 5 working days. We may ask follow-up questions.
We propose a specific property based on need, area and current vacancies.
Informal visit arranged within 7 working days. Bring family or advocate.
Offer made or declined with reasons within 10 working days of referral.
Through Housing Benefit or the Housing Element of Universal Credit. Most of our accommodation falls under the "Specified Accommodation" rules, which means eligible costs above the standard Local Housing Allowance rate are still met. We'll help your resident make the claim if needed.
Tell us in the form. We can usually hold a property for a short period while a commissioner confirms funding, and we have working relationships with several London local authority adult social care teams.
Yes. Mark "Emergency" in the form and we'll triage within hours rather than days. Genuine hospital-discharge or eviction-this-week situations get prioritised over routine waiting lists.
Engagement with the support provider is a tenancy expectation, not optional. We're honest with residents about this from the viewing onward. If someone won't engage at all, supported housing isn't the right setting — and we'd rather have that conversation now than after they've moved in.
There's no fixed maximum. People stay until they're ready to move on to independent accommodation. Some are ready within months; some take a couple of years. Move-on planning starts from day one and is reviewed with the support provider.
No — and this is important. We're the housing provider. Day-to-day support is delivered by carefully vetted third-party support companies operating within our homes. This separation of housing from support is the model recommended by the Local Government Association, and it means each function is delivered by people who do it best.
Depends on the property and the support model. Some of our shared houses can't accommodate pets; some studios and en-suite rooms can. Mention it in the form and we'll match accordingly.
After the initial referral we'll usually ask for: a recent risk assessment, support plan or care plan, any relevant safeguarding history, and confirmation of the funding route. We aim to ask once — not in repeated rounds of emails.
If you're commissioning across multiple residents, we work flexibly on block contracts, spot-purchase arrangements, and bespoke property fit-outs for specific cohorts. Email us with what you're trying to solve and we'll come back with options — including audit-ready Fixflo repair data for any portfolio you place into.
Email the commissioning teamIf you're the person looking for housing, or a family member trying to help — you don't need to be a professional to get in touch. Send us a short email about the situation and we'll come back to you within two working days. We'll either help, or tell you who can.
Send us a messageNo forms. No jargon. Just an honest email back.