For someone with a mental health condition, the quality of the home they live in directly affects their recovery. We invest in our properties, our maintenance team, and our technology so that every resident lives somewhere that's genuinely cared for — and so commissioners can verify it.
The link between accommodation quality and mental wellbeing is no longer disputed. The NHS Confederation has called for housing to be recognised as a health intervention in its own right. The Royal College of Psychiatrists, with Look Ahead, has shown that the shortage of supported housing costs NHS mental health services £102 million a year in lost hospital bed days.
"Housing should be recognised as a health intervention by mental health services. Access to stable housing has been shown to reduce the costs of hospital stays for people who would otherwise require inpatient care." — NHS Confederation
Most supported accommodation in the UK is sub-let and sub-contracted; repairs are slow and standards drift. We've built our service so it can't drift — by keeping maintenance in-house, responding around the clock, and recording every repair in a system commissioners can audit.
These aren't slogans. Each one is a working system you can interrogate, audit, or visit in person.
We employ our own maintenance staff. We don't subcontract repairs to a chain of third parties who never see the same property twice.
When something goes wrong out of hours, we respond. Not the next working day. Not when a subcontractor gets round to it.
Every repair is logged, tracked, and resolved in Fixflo, the platform used by professional landlords across the UK.
A home that's cared for on the outside feels cared for on the inside. These aren't extras — they're part of every Diverse Supported Accommodation CIC property.
The new Decent Homes Standard, set out by government in January 2026, is the modern quality benchmark for both social and privately-rented homes. For the first time, it explicitly covers supported housing.
Our portfolio is run to meet — and where possible exceed — every part of the standard, plus the additional commitments we make ourselves.
Assessed under the Housing Health and Safety Rating System (HHSRS).
Expanded component list now covers bathroom, fire safety, damp, security.
Kitchen, bathroom, heating and electrical fit for purpose.
Effective insulation, working heating, low-cost-to-heat.
Statutory landlord obligations aren't a box-ticking exercise — they're how we prove the home is safe to live in. Every check is scheduled, logged, and available on request.
Annual Gas Safe certificate (CP12) for every gas appliance and flue. Copy to every resident.
Electrical Installation Condition Report (EICR) every 5 years, plus PAT testing on supplied appliances.
Annual FRA, plus smoke and CO alarms tested and recorded — to current Building Safety Act standards.
Water system risk assessments and monitoring as per HSE Approved Code of Practice L8.
Management surveys completed on relevant properties; re-inspection on cycle.
Where applicable, properties are licensed with the local authority and held to its conditions.
Every issue follows the same five-step path. Every step is logged. Every step is auditable.
Resident logs the issue in Fixflo — by app, web, or with staff help.
Auto-classified as emergency, urgent, or routine. Emergencies route directly.
In-house maintenance team assigned. Resident notified of timing.
Repair completed. Photographic evidence uploaded. Resident sees status update.
Resident confirms. Audit record closed. Commissioner reporting available.
The list below isn't an upgrade tier. It's the baseline. Every resident, every property, every borough.